My Arlo Pro 2 camera will no longer charge after having it less than a year

[Sceletti]

I have had my Arlo Pro 2 camera for less than one year. I charged it on receiving the product and one other time 4 months ago. I have been trying to charge the camera again for about one week now but it will not charge. The camera will work when plugged in so I don’t believe the cable is the issue. I can never seem to access a live agent for support. What should I do?

[TomMac]

You are using the original ac adapter and cable? A normal usb adapter will NOT charge the battery. It requires a qualcom dual voltage type.

If so unplug and wait a few mins and repeat 6x... see below... If battery is drained to low it needs a bit of push to get started

https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do