Multiple Issues Since Base Station Update

[crocker]

Recently I have been having issues with push notification received but no recordings in the library, or, the recording in the library are short from the fixed length of time I have set. I have 5 camera's all set with a fixed recording time of 40 seconds each. Now when motion is triggered the recording times vary wildly. Sometimes recordings are only 14 seconds or 7 seconds or whatever seconds. Sometimes the recording shows 17 seconds but plays for the entire 40 seconds.

I also back-up all recordings to a USB thumb drive. Sometimes when I get a push notification and the video does not show in the library, it usually does show in the thumb drive although, the video is very short, like only 6 or 7 seconds long. I have also noticed that sound is no longer being recorded to the videos on the thumb drive. However, recordings in the library do have sound, These problems started on 4/22/19. Before then, the fixed recordings times were all fine, and all the recordings to the thumb drive had sound. I do remember doing a base station update around that time.

I have rebooted the base station by switching it off and also pulling the plug. I have also tried deleting and re-syncing one camera and that did not correct the problem.

I am running base station version: VMB4000r3  Firmware: 1.12.0.1_27940

I am running an old android app on my phone ver. 2.5.3_22376 . Not sure that would matter??

I really don't want to do a reset of the base station if possible...

Any help would be appreciated.

Thank you !!!

[TomMac]

It could very well be the old app, don't knw. Do you keep it runnning in background.?

Only way to find out is to update, which should be done anyway.

[crocker]

I don't keep the app running in the background. I will, however, install the new app and see if that fixes the issues.

Thank you!

[crocker]

Updating the app did not fix the problem.

@TomMac I noticed another post today by a different user who has the same issue as me with the VMB4000 base. I believe the problem was caused by the recent Arlo base station update. Hopefully, Arlo will correct it??

I am going to try taking off the USB thumb drive and see if that has any effect?

Thank you