Motion is on multiple camera and it is not recording? Unable to get support help.

[BEarlo]

So apparently I can spend $800-$1,000 on Arlo cameras, products, etc. & I "am not entitled" to live support. 

I don't remember seeing that on the packages when I bought them (all new from the store, not used online). 

How am I supposed to send video's to a virtual assistant & have them understand that there is motion on mmultiple cameras & it is not recording?  This has happened twice in less than 3 weeks, both times there was trespassing, once there was vandalism.  Help greatly appreciated.  Maybe I chose the wrong product...

[Dannybear]

Have a look at the support options available within the arlo app under settings/support.

The pro2 we purchased had free support for 12 months and two year warranty on products I recall. Now that warranty has runout we have no recourse but to rely on the hardware to keep working.

Since October 2021 arlo dropped live phone support back to 3 months from date of purchase and replaced the following 9 months with live chat support only.
Purchase of a subscription is now our only recourse to restoring live support.

Arlo has offered the community support forum for legacy users who choose not to subscribe.

There are some arlo employees about on the forum such as the moderators who have been very helpful and long term users willing to take the time to suggest fixes and workarounds.
If you’re able to provide some details of your system as well as what you already tried, let us know.