Motion Not Recording

[itslife899]

Is anyone having the same issue as I am with the ARLO PRO 2 cameras? One of my devices is not recording motion. I tested the motion activity and I see the amber light blink which tells me it's working. However, it's not recording. I've tried all the steps I've been told. Arlo Support told me I just need to buy a new device. It's barely two years old. 

[itslife899]

Yes, I’ve done the entire process of the factory reset and on boarding. 

I was told that I would need to purchase another device since I’m out of my warranty. Unfortunately I’ve had this camera only two years and already I have to purchase another device. 

I love Arlo Products, but not if I have to keep purchasing every two years. 

[Dannybear]

This may make little difference but it would eliminate your existing account as having an issue.

remove cameras, base station from your account. Factory reset the base.

create a new arlo account with a different email then import base and cameras again.

[itslife899]

Thank you, I’ll try that out this evening. 

[Itslife998]

So I completely did this last night. However, now both of my cameras will not record motion and it will not let me restart the base from the app. 

[Dannybear]

Have you lost the record button on both cameras?

have you tried pulling the camera battery for 10sec to reset them?

[Itslife998]

The recording button is available for both cameras. Before the entire reset and removal of the account, only one camera was able to record motion while the other one didn’t and no manual recording available 

[StephenB]

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@Itslife998 wrote:

The recording button is available for both cameras. Before the entire reset and removal of the account, only one camera was able to record motion while the other one didn’t and no manual recording available 

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And no recording from one camera after the reset?  Did you double-check the armed mode rules to make sure both cameras are armed?