Motion Detection does not with upgrade

[Radc5]

I recently added a new Essential gen 2 camera and that forced a an upgrade to the new user interface.

All my cameras work with manually looking at live video, but only the new Essential gen 2 works with motion.  I have removed that camera and all the remaining cameras still do not detect motion.

Is this by design to force older camera users to buy a subscription?

[StephenB]

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@Radc5 wrote:

I recently added a new Essential gen 2 camera and that forced a an upgrade to the new user interface.

All my cameras work with manually looking at live video, but only the new Essential gen 2 works with motion.  I have removed that camera and all the remaining cameras still do not detect motion.

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How many unsubscribed cameras are there in the account?

Can you make a manual recording while livestreaming?

Have you checked the camera rules, to make sure the older cameras are armed (and set to record when they detect motion)?

[Radc5]

There are 5 cameras (1 Essential gen 1, 2 Pro 2, 2 Pro) and 1 Doorbell.

Yes, I can make live video recordings manually.  And yes, I armed all and made sure rules had motion detection, recording, notification.  But the motion does not work.  Its almost like the account will only let 1 new camera work.  I removed the new one and cancelled the 30 day trial.  When that new one was active, the motion detection worked with the trial and said only 1 camera is allowed.

I thought that if I removed that new camera the account would work like before.  But it doesn’t.

[StephenB]

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@Radc5 wrote:

There are 5 cameras (1 Essential gen 1, 2 Pro 2, 2 Pro) and 1 Doorbell.

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The video doorbell counts as a camera, so if you have one of those then there are (were???) 6 cameras in the account.

How many of these are in a subscription plan (either paid or trial)?

[Radc5]

None of the 6 are in a paid or trial subscription.  

I had an Essential gen 2 that was in a 30 day trial, but removed that camera and cancelled the trial sub.

Shouldn’t the old cameras (that worked fine in the old user interface) work in the new interface without a subscription?

[StephenB]

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@Radc5 wrote:

Shouldn’t the old cameras (that worked fine in the old user interface) work in the new interface without a subscription?

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The problem isn't the migration to the new interface.

The 7-day cloud storage the legacy cameras is only provided if you have 5  or fewer unsubscribed cameras in the account.

Now you have 6, so the free cloud storage was disabled.  To get it back you either need to get a subscription for at least one of the cameras, or remove one camera from the account.

[Radc5]

I really appreciate your help.  I removed 2 of the cameras and no motion on the remaining 4.

I really do not understand how this is supposed to work.  Could it be the types of the remaining cameras?

[StephenB]

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@Radc5 wrote:

 I removed 2 of the cameras and no motion on the remaining 4.

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Can you make a manual recording while livestreaming the Pro 2 cameras?

[Radc5]

Yes I can manually record using the Pro 2 cameras.  Saving to either the locally (usb on base station) or not locally which must be the cloud.

However, I cannot record with the doorbell camera.

[StephenB]

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@Radc5 wrote:

Yes I can manually record using the Pro 2 cameras.  Saving to either the locally (usb on base station) or not locally which must be the cloud.

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Not locally.  Manual recording only goes to the cloud.

Then the next step for the Pro 2 cameras is to check the rules for the cameras.  

If your app still shows "Library" then use this guide:

• https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

If you see "Dashboard" and "Feed", then use this one:

• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

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@Radc5 wrote:

However, I cannot record with the doorbell camera.

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It needs a subscription, which you don't have.

[Radc5]

Thank you for help.  I will read those.