Microphone not working

[BFoley]

The microphone is not working. Says connection failed. It worked up until now a week ago. It works when I am in the home, but when I am somewhere else the microphone says connection failed. It's so weird

[jguerdat]

Have you tried rebooting the phone and reinstalling the app? Does the mic work if you're away from home but on WiFi instead of cell service?

[BFoley]

uninstalled app and reinstalled. The feature works when in the house, but when away from home it doesn't work, whether on wifi or data. Spouse has same issue with app on her phone

[Travis47]

I am having the same problem. My microphone will not connect on all my camera's. Will try to reset the base station.

[jguerdat]

Before resetting the base, try removing and resyncing one camera. That has worked for at least a few folks.