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Aspirant

Login with new iPad Pro 11-inch impossible

Just seems impossible to login with the new iPad Pro 11 inch. Ask to login with touch, there is no touch on the new iPad only Face ID. You can enter your credentials but no button to enter.

Tried several different things but just will not allow you to login.

Message 1 of 15
Arlo Moderator

Re: Login with new iPad Pro 11-inch impossible

Hi @fitmaster,

 

Try to install the latest Arlo app version, which is 2.6.2, and see if that resolves the issue.

Message 2 of 15
Aspirant

Re: Login with new iPad Pro 11-inch impossible

Thank you for the suggestion. The version of the Arlo app on my new iPad Pro is 3.9 so I'm not sure if an olde rversion will solve this issue. Tried again yesterday and still unable to login. Asking for touch ID (which the new iPad Pro does not have) and there is no login button after your credentials are inserted. Thanks again, will keep trying.

Message 3 of 15
Arlo Moderator

Re: Login with new iPad Pro 11-inch impossible

You should be on our latest Arlo app version, which is 2.6.2. You can see the release note here: Arlo iOS App - 2.6.2 - 21st November 2018. Also, make sure that you are running on iOS 12.1 on your iPad Pro.

Message 4 of 15
Mentor

Re: Login with new iPad Pro 11-inch impossible


@fitmaster wrote:

Just seems impossible to login with the new iPad Pro 11 inch. Ask to login with touch, there is no touch on the new iPad only Face ID. You can enter your credentials but no button to enter.

Tried several different things but just will not allow you to login.


Just FYI, I'm using Arlo successfully on my 11" iPad Pro.  I've run both version 2.5.5 and 2.6.2 successfully.

Message 5 of 15
Tutor

Re: Login with new iPad Pro 11-inch impossible

I am having the exact same problem.....  When I first start the app it asks for a user name and password.  I enter them both and when the keyboard drops, there is no button for login.  It was there before I brought the keyboard up...........  I have the latest version 2.6.3.  Did something change in 2.6.3?

Model: VMB3000 | Arlo Base Station
Message 6 of 15
Mentor

Re: Login with new iPad Pro 11-inch impossible


@skylane58 wrote:

I am having the exact same problem.....  When I first start the app it asks for a user name and password.  I enter them both and when the keyboard drops, there is no button for login.  It was there before I brought the keyboard up...........  I have the latest version 2.6.3.  Did something change in 2.6.3?


I think someone else mentioned they had to manually scroll the screen up to see the button again.

Message 7 of 15
Tutor

Re: Login with new iPad Pro 11-inch impossible

The screen will not manually scroll up....  I also have the latest version of ios 12.1

Message 8 of 15
Tutor

Re: Login with new iPad Pro 11-inch impossible

I figured it out......  I scrolled up manually while the keyboard was up and it presented the button!!!!!

Thank you!!!!!!

Message 9 of 15
Tutor

Re: Login with new iPad Pro 11-inch impossible

If anyone else has this problem, make sure you sroll up while the keyboard is still up.  It wont work after you close the keyboard.

Message 10 of 15
Mentor

Re: Login with new iPad Pro 11-inch impossible


@skylane58 wrote:

If anyone else has this problem, make sure you sroll up while the keyboard is still up.  It wont work after you close the keyboard.


I set my iPad and the app up for FaceID so I never saw the problem,

Message 11 of 15
Aspirant

Arlo App Login issue

Hi,

 

I just got a new 11 Ipad Pro and am having an issue with the Arlo app. The issue is that when you get to the login screen and bring up the keyboard to type in the login info, the keyboard covers up the login button. This has always been the case. The new issue is that when you remove the keyboard to push the login button, the login button is no longer there.

 

Seems to be an issue only with the new ipad. My prior 10.5 Ipad Pro doesn't do this. On it, the button is still there when the keyboard is removed.

Message 12 of 15
Guru

Re: Arlo App Login issue

I don't use iOS but have you tried both landscape and portrait mode?

Message 13 of 15
Aspirant

Re: Login with new iPad Pro 11-inch impossible

Thanks for letting us know. What I've found out is - when setting up the new iPad Pro, if you copy from your older iPad Pro you get this error. If you setup as a new iPad Pro then possibly like in your case, there are no login errors. Not sure but that seems to be the case. I will delete the app and reinstall and see if that solves the issue. I still can't login at this time. Seems like a software bug that needs to be fixed.

Message 14 of 15
Mentor

Re: Login with new iPad Pro 11-inch impossible


@fitmaster wrote:

Thanks for letting us know. What I've found out is - when setting up the new iPad Pro, if you copy from your older iPad Pro you get this error. If you setup as a new iPad Pro then possibly like in your case, there are no login errors. Not sure but that seems to be the case. I will delete the app and reinstall and see if that solves the issue. I still can't login at this time. Seems like a software bug that needs to be fixed.


Interesting.  I actually did set up  my 11" iPad Pro from a backup of my 10.5" iPad Pro at that time.  However, I was deliberately still on V2.5.5 of the Arlo app at that time and I subsequently installed 2.6.2 and 2.6.3 on my 11" iPad Pro...so I can continue to compare the new versions on my 11" iPad Pro to V2.5.5 on my 10.5" iPad Pro.  It sounds like you are saying, if someone sets up a new 11" iPad Pro with the new version of the Arlo app, from a backup of a previous iPad, it causes problems?

Message 15 of 15