Live feed does not start after tapping arrow button on screen

[Alawilga]

Used to tap Device when arrow button appeared. Tapping it would start live feed. Charged battery. No more live feed starts after tapping arrow button on screen.

[dcfox1]

They are having issues today and live streaming is listed so hopefully it is that until it is fixed. 

Arlo

[Alawilga]

It’s been this way for a week. It’s now sitting on my desk and next step is trash.

[jguerdat]

Have you rebooted the base and phone as well as reinstalled the app? What about using the web client?

I wish I were flush enough with cash to be able to just through a camera away without trying everything to fix it...

[Alawilga]

I did all that so many times. Nothing works. I researched all solutions for hours. Articles, YouTube and Arlo troubleshooting. Arlo’s customer service is zero help. They want more money to help me. I’m not flush. Either I get a different brand of system or stick with none. Meanwhile this piece of Arlo crap sits there useless.

[StephenB]

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@Alawilga wrote:
They want more money to help me.

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Arlo doesn't charge for support.  If they are asking to be paid for support, then you are dealing with a scam support site, not Arlo.  

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

[Alawilga]

Arlo support is a generic list of problems and solutions. None answer specific questions and you can’t talk to a technician for free. I tried.
I’m searching for a different brand of security camera. Tired of trying to get answers to why there is no live feed any longer. Just a wheel turning endlessly on the screen that says “connecting” Used to work but I never liked the constant need to reconnect base and camera every few weeks. This latest problem is a result of trying to pair them for the tenth time. Never happy with Arlo since day 1.

[Dannybear]

You need to dig deeper into the support page to either chat, phone or raise a case.
https://www.arlo.com/en-us/support/contact.aspx

Can you confirm the camera is a pro2 as the later models require subscription.

Do you have access to the camera settings and can adjust them?

[StephenB]

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@Alawilga wrote:
you can’t talk to a technician for free.

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If they ask for a payment, then you aren't talking to Arlo Support. https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams