Library is no longer holding vids

[ms7777]

All of a sudden my library is not showing any new vids. Old vids appear but not new ones. I can manually turn cameras on but that doesn't show up in library either.  Any ideas? thanks

[Dannybear]

Can you confirm that if you live view the camera and then make a manual recording then it does not appear in the arlo cloud library.

Also do you get push notifications to the phone when the camera motion has been triggered?

[StephenB]

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@ms7777 wrote:

All of a sudden my library is not showing any new vids. 

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Are these Pro 2 cameras, or a different model?  Did you install the cameras about 3 months ago?

[ms7777]

Hi, they are Arlo 2 Pro and I've been using them for about a year or more.

[ms7777]

Hi, yes if I watch manually still nothing shows in library. 

And no I'm no longer getting my push notifications either. 

[StephenB]

Can you make a manual recording when livestreaming?

[ms7777]

yes and it did go in the library

[StephenB]

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@ms7777 wrote:

yes and it did go in the library

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Good.

Then check that the cameras are armed (looking at the mode).  You could also try running the motion detection test described here:

• https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera