Arlo|Smart Home Security|Wireless HD Security Cameras

Library is no longer holding vids

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ms7777
Aspirant
Aspirant

All of a sudden my library is not showing any new vids. Old vids appear but not new ones. I can manually turn cameras on but that doesn't show up in library either.  Any ideas? thanks

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Dannybear
Master
Master
Can you confirm that if you live view the camera and then make a manual recording then it does not appear in the arlo cloud library.

Also do you get push notifications to the phone when the camera motion has been triggered?
StephenB
Guru Guru
Guru

@ms7777 wrote:

All of a sudden my library is not showing any new vids. 


Are these Pro 2 cameras, or a different model?  Did you install the cameras about 3 months ago?

ms7777
Aspirant
Aspirant

Hi, they are Arlo 2 Pro and I've been using them for about a year or more.

ms7777
Aspirant
Aspirant

Hi, yes if I watch manually still nothing shows in library. 

And no I'm no longer getting my push notifications either. 

StephenB
Guru Guru
Guru

Can you make a manual recording when livestreaming?

ms7777
Aspirant
Aspirant

yes and it did go in the library

StephenB
Guru Guru
Guru

@ms7777 wrote:

yes and it did go in the library


Good.

 

Then check that the cameras are armed (looking at the mode).  You could also try running the motion detection test described here:

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