Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Ir motion on pro 2 bugged
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Out of the box pro 2's worked flawlessly. Last month the senses turn on when cameras are turned off, causing rapid battery drain.
After numerous long and drawn out troubleshooting by events ' support ' staff, they confirmed that a firmware update is needed to correct the issues. They are aware of the fault and have stated that it may take netgear weeks or when they are ready, to release a fix.
Disappointing that it took so long to get an answer. Heads up Netgear, your support staff struggle with basic troubleshooting and at times have no customer service at all.
Shame though, because the 3 cams were working well up until the update.
Retailer have said that i can ' wait ' for update but have assured me that they are willing to accept refund if update takes too long.
After numerous long and drawn out troubleshooting by events ' support ' staff, they confirmed that a firmware update is needed to correct the issues. They are aware of the fault and have stated that it may take netgear weeks or when they are ready, to release a fix.
Disappointing that it took so long to get an answer. Heads up Netgear, your support staff struggle with basic troubleshooting and at times have no customer service at all.
Shame though, because the 3 cams were working well up until the update.
Retailer have said that i can ' wait ' for update but have assured me that they are willing to accept refund if update takes too long.
Labels:
- Related Labels:
-
Troubleshooting
2 REPLIES 2
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
blackgrendel,
This update has been released, are you still experiencing an issue?
Take a look here for the release notes on this firmware update: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 21st June 2018
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks James. Will test the fix soon. Hope it's all sorted.
Related Labels
-
Arlo Mobile App
571 -
Arlo Pro 2
11 -
Arlo Smart
169 -
Before You Buy
979 -
Features
416 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,122 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,159