Internet Is Not Connecting To Base During Set Up

[farleyjk]

I bought a used Arlo Pro 2 from a friend.  It was working great for him.  Trying to set up now and I can't get the internet to connect.  The power light is green but the internet light is off.  I tried troubleshooting.  Any suggestions?

[jguerdat]

First, make sure your friend removed all devices from his account in Settings, My Devices. Next, restart your router. If the Internet LED is still off, that means that there's a problem with either the base or router port and/or the cable isn't connected properly or is bad. Try a different cable and router port.