Incompatible charger error. Tried unhooking charger, removing battery, etc.

[duggyhow501]

Hi, I keep getting the “Connect a compatible arlo charger to device to charge. I have unhooked the charger, removed the battery and reinserted both and it didn’t help. I have removed the camera from the app and reinstalled it. I have an arlo plug being used with the netgear logo. Is the battery causing this or the camera itself? It was charging fine and was staying at 100% when I first got it. Could a firmware update cause this? What did y’all do about this? Thanks for any help.

[jguerdat]

Do you have another camera to test with? It could be the charger, the battery or camera - you'll just have to try to go through the matrix of possibilities to nail it down. Having a second camera would help a lot.

You can also try a different charger, one that has both 5v and 9v outputs.