Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

IPhoneX lock screen button malfunctioning

Reply
Discussion stats
  • 8 Replies
  • 1344 Views
  • 1 Like
  • 4 In Conversation
ehardin13
Tutor
Tutor
After opening the app on my IPhoneX my lock screen button doesn’t work. Has anyone else had this problem?
8 REPLIES 8
JessicaP
Arlo Employee Retired

Hi @ehardin13,

 

Which lock screen button are you referring to on your iPhone X?

d12bn
Star
Star
How are you using the button after a notification?
ehardin13
Tutor
Tutor
Hello, it’s the power button on the right side of the phone..
ehardin13
Tutor
Tutor
Hello,
Yes, after a notification, I open the app, view footage, close the app and try to lock my phone and it will not lock using the button, it will lock after timing out. The button is still functional to power down the phone. I’ve done a hard reset and it fixed the issue, but after opening the arlo app the issue starts again. Thanks
JessicaP
Arlo Employee Retired

Have you tried to log out, uninstall the app, restart your iPhone, and reinstall the app to see if that helps? Do you know when the issue happens before the phone starts to lock itself?

ehardin13
Tutor
Tutor
I haven't tried that, but I will. The issue is with the lock/power button after I open the app. It will not lock my phone when I push it. The phone will lock after I let it time out. I’ll try your suggestion and see if it’s a fix.. Thank you.
ehardin13
Tutor
Tutor
What data will I lose if I delete the app?
jguerdat
Guru Guru
Guru

None. It's stored on the servers.

Discussion stats
  • 8 Replies
  • 1345 Views
  • 1 Like
  • 4 In Conversation