I can't access the cloud videos since they took away the basic plan.

[falsey1]

When they changed the plans, it turned off the cloud recording. When I try to accept the free plan, the option isn't there. Do I need to uninstall the router and cameras and start over?

[jguerdat]

The basic plan is still there and has been all along. They didn't turn anything off.

https://kb.arlo.com/en_US/000062163

Cloud recording remains as before - 7 days. Maybe you need to check your active mode?

[falsey1]

Mine says that I havent set up a plan yet but when I go to subscriptions...there are only pay models.  My videos were recorded until the 9th...then nothing and the mesage showed up.

[jguerdat]

Did you read the link I supplied? Can you log in and manipulate your cameras (live view and manually record, check settings, check your modes, etc.)? What message are you talking about?

[falsey1]

Under the subscription link, it says I havent selected a plan yet, which it should say no subscription there.  I have checked all settings and everything is correct.  I changed nothing.  Recordings just stopped as of the 9th at around 2PM.  When I try to select a new plan, there isnt an option for "no subscription".  Not sure what else I can do except start over...

[jguerdat]

Contact support:

https://www.arlo.com/en-us/support/contact.aspx