I Stopped Receiving Push Notifications

[Sir_Atlass]

About a month ago I started recieving delayed notifications of about 20-30 minutes.  After some Googling, I thought I had concluded that the issue was likely related to the fact that I had just completed the one month trial of the "Smart" plan and my cameras were still listed under the Smart notification types.

I went in and made the cameras inactive under this heading because I no longer had the Smart plan and was OK going back to just basic notifications.  The thinking was that the delay was probably being caused by the post processing done on the server side to determine what type of motion was detected.  Since I didn't care about this, I just turned it all off.

After doing this, I no longer recieve any sort of push notification at all.  I tried adding the cameras back to the Smart notifications, but obviously cannot because I don't have a subscription.

I've tried rebooting the base station, re-syncing the cameras to the base station and re-installing the app.  I've also triple checked that the app is not optimizing battery usage and has every type of notification turned on including vibrating.  Still nothing.  The email notifications work fine and I also have no issues with any other app on my phone regarding push notifications.

For reference, I have a Pixel 3XL running Android 9 (build PQ3A.190705.003) and my Arlo app is version 2.7.12_25660.

Has any one else run into a similar issue or have suggestions on troubleshooting steps I can try before contacting Arlo directly?  I'm at work without direct access to the cameras so they won't be of any help until I get home anyway.

[JesseJWilliams]

Whoever posted about changing the battery optimization status is what appears to be working for me right now...guess we will see.

[Tracks]

Clearing the app's data and cache worked for me. I stopped receiving push notifications a few days after updating to the new Android app but now they're back! Thanks to the user who posted that solution.

[idbl_fanatic1]

The only thing that worked for me, was to uninstall the new version, and install the old

[ShayneS]

Hi @Csfluharty

Is this ios 13?

[Csfluharty]

Yes

[Solomon372]

New app no notifications

[Treehouse14]

Same here. I’m also at my one month period & wondering if it’s the new app or my trial ended.