- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
-
- 1
- 2
- Next »
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
About a month ago I started recieving delayed notifications of about 20-30 minutes. After some Googling, I thought I had concluded that the issue was likely related to the fact that I had just completed the one month trial of the "Smart" plan and my cameras were still listed under the Smart notification types.
I went in and made the cameras inactive under this heading because I no longer had the Smart plan and was OK going back to just basic notifications. The thinking was that the delay was probably being caused by the post processing done on the server side to determine what type of motion was detected. Since I didn't care about this, I just turned it all off.
After doing this, I no longer recieve any sort of push notification at all. I tried adding the cameras back to the Smart notifications, but obviously cannot because I don't have a subscription.
I've tried rebooting the base station, re-syncing the cameras to the base station and re-installing the app. I've also triple checked that the app is not optimizing battery usage and has every type of notification turned on including vibrating. Still nothing. The email notifications work fine and I also have no issues with any other app on my phone regarding push notifications.
For reference, I have a Pixel 3XL running Android 9 (build PQ3A.190705.003) and my Arlo app is version 2.7.12_25660.
Has any one else run into a similar issue or have suggestions on troubleshooting steps I can try before contacting Arlo directly? I'm at work without direct access to the cameras so they won't be of any help until I get home anyway.
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- « Previous
-
- 1
- 2
- Next »
-
Arlo Mobile App
542 -
Arlo Pro 2
11 -
Arlo Smart
159 -
Before You Buy
963 -
Features
396 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,113 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,047