cannot set 911 address

[judy11]

I am a Arlo elite member and cannot set 911 address. It always gives me error saying invalid address. I have already contacted customer service but no response after 2 weeks.. can someone help me fix this issue?

[ShayneS]

Hi @judy11

When attempting to set this feature up, did you use the web port or the Arlo Mobile App?

[judy11]

I tried both

[judy11]

Both