I Can Not Connect My Phone To New Arlo Base Station But Husbands Is Working Fine

[TammyW]

we got a new base station and when I try to connect my phone to it it won’t connect. Husbands is fine. I’ve checked settings I k is to connect

[TomMac]

What phone, model , and OS would be helpful in answering question

[jguerdat]

What phone and OS? Have you tried reinstalling the app? How are you trying to connect - don't use the new setup selection since the system is already set up. You either need to use the master account credentials (which will kick off your husband since only one user using the master account can connect at a time) or he needs to use Settings, Grant Access to your email address so you can log in at the same time. Be sure to follow the emailed instructions carefully.

[TammyW]

Thank you!! I had to delete the original invite and resend. I’m all set!