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How to make a warranty claim and how to contact the right department at Arlo?

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Andyz
Aspirant
Aspirant

Good Morning Team,

Could anyone give me advice on how to make a warrenty claim and how to contact the right department at Arlo?

Kind Regards

Andy

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
TomMac
Guru Guru
Guru

contact is thru here : https://www.arlo.com/en-us/support/contact.aspx

 

most items in US have a one year warranty

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Morse is faster than texting!
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Rwatking
Tutor
Tutor

Don't bother mate! This lot are complete rubbish. My camera's not been working for over a week and when I raised a warranty claim (only purchased last May) they spent four days deciding that the camera was bust and now can't replace it because their warehouse is empty of replacement cameras. When I suggested that if they couldn't replace the camera I'd have my money back, their support agent told me "We don't provide refunds" and he suggested that i go back to my supplier to get my money back. My supplier (Amazon) told me that the only people to refund now would be Arlo! So much for Customer Service. This outfit really stinks! GET OUT AS SOON AS YOU CAN AFFORD TO DO SO!

Andyz
Aspirant
Aspirant

Thanks for the heads up.

I am starting to get worried as although I have a case number with regard to rapid battery drain and numerous calls with the tec agent I get the feeling I am being given the run around with no real solution. When I mentioned a replacement unit the agent seemed to go into panic mode.

Discussion stats
  • 3 Replies
  • 195 Views
  • 1 Like
  • 3 In Conversation