Arlo|Smart Home Security|Wireless HD Security Cameras

How do I request a token reset? My app is still discovering and I can’t go to the next steps

Reply
Discussion stats
  • 6 Replies
  • 3764 Views
  • 1 Like
  • 3 In Conversation
1PharrLady
Aspirant
Aspirant

How do I request a token reset? My app is still discovering and I can’t go to the next steps.


B0C10941-3C6A-4B7D-A397-83AF715778BD.png
1 ACCEPTED SOLUTION

Accepted Solutions
JessicaP
Arlo Employee Retired

Thanks for clarifying.

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

View solution in original post

6 REPLIES 6
JessicaP
Arlo Employee Retired

Hi 1PharrLady,

 

Could you explain more on what you mean about token reset? Are you receiving an error when trying to set up your Arlo camera through the Arlo app?

1PharrLady
Aspirant
Aspirant
My base is not discoverable when trying to connect to HomeKit. I was once connected but after some issues I tried to reconnect and cannot. I’ve read others having this same issue and JamesC would send them a token reset to the base and it would solve the issue.
JessicaP
Arlo Employee Retired

Thanks for clarifying.

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

1PharrLady
Aspirant
Aspirant
Laust
Aspirant
Aspirant
JessicaP
Arlo Employee Retired

Hey Laust,

 

Let me reach out to you via private message to gather more information from you.

Discussion stats
  • 6 Replies
  • 3765 Views
  • 1 Like
  • 3 In Conversation