HomeKit Token Reset

[Tovarm]

Hi @BrookeN (or another Arlo moderator),

I’m experiencing the same HomeKit issue with my Arlo VMB4000 base station.

My VMB4000 was previously connected to Apple HomeKit, but I removed it several years ago. I’m now trying to reconnect it, but the Arlo app gets stuck at “DEVICES FOUND” with an endless loading spinner.

My setup includes:

• Arlo VMB4000 base station (Ethernet connected)
• Netgear Orbi RBR850 router
• Apple TV as my HomeKit hub (Ethernet connected)
• iPhone running the Arlo app

I’ve tried restarting the devices, but the issue persists.

Based on the resolution in this thread, could you please reset the HomeKit token for my VMB4000 so I can reconnect it to Apple Home?

Thanks for your help!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184