Help with two factor authentication

[Nettehope]

my iphone was damaged and all my arlo information was on it.  I bought a new iphone and downloaded the arlo app.  the two step verification has me stumped. I cannot get the old sms phone number off and use the new the number with the new iphone.  i tried to add the new phone number and will not go through.  what do id

[StephenB]

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@Nettehope wrote:

my iphone was damaged and all my arlo information was on it.  I bought a new iphone and downloaded the arlo app.  the two step verification has me stumped.  I cannot get the old sms phone number off and use the new the number with the new iphone.  i tried to add the new phone number and will not go through.  what do id

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Try using the email verification method.  It's simplest to do this with a nearby PC (getting the code from the PC).