On the 31st of May 2020 I logged a support case with Arlo for a faulty outdoor power cable, on the initial support chat I was given the option for a refund or replacement, I opted for replacement. I received an email with my case #41705957 advising I would receive an update in 1-2 business days. I have since logged follow ups on;
3/6/20 - case #41713233
10/6/20 -case #41733250
19/6/20 - case #4175686
In each instance receive an email with cased ID and advice Arlo would. update in 1-2 business days
26/6/20 - surprise, surprise I still have not heard from Arlo. After making contact today, Im now told Arlo do not offer refunds which is against Fair Trading Laws, which I am pursuing.
DO NOT BUY THESE PRODUCTS!!!
Many thanks for your effort and appreciate your optimism.
After a full month with no contact from Arlo support it confirms their lack of care and customer service.