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Help with refund with power cord

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Aspirant
Aspirant

On the 31st of May 2020 I logged a support case with Arlo for a faulty outdoor power cable, on the initial support chat I was given the option for a refund or replacement, I opted for replacement. I received an email with my case #41705957 advising I would receive an update in 1-2 business days. I have since logged follow ups on;

3/6/20 - case #41713233

10/6/20 -case #41733250

19/6/20 - case #4175686

In each instance receive an email with cased ID and advice Arlo would. update in 1-2 business days

26/6/20 - surprise, surprise I still have not heard from Arlo. After making contact today, Im now told Arlo do not offer refunds which is against Fair Trading Laws, which I am pursuing.

 

DO NOT BUY THESE PRODUCTS!!!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi @TandC

 

Do you happen to have the case number with the refund chat?

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Aspirant
Aspirant

#41705957

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

I have escalated this issue for you & your escalations number is: 41783080

 

Support will be reaching out to you as soon as possible. 

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Aspirant
Aspirant

Hi ShayneS,

 

Many thanks for your effort and appreciate your optimism. 

 

After a full month with no contact from Arlo support it confirms their lack of care and customer service.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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