Help with refund with power cord
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
On the 31st of May 2020 I logged a support case with Arlo for a faulty outdoor power cable, on the initial support chat I was given the option for a refund or replacement, I opted for replacement. I received an email with my case #41705957 advising I would receive an update in 1-2 business days. I have since logged follow ups on;
3/6/20 - case #41713233
10/6/20 -case #41733250
19/6/20 - case #4175686
In each instance receive an email with cased ID and advice Arlo would. update in 1-2 business days
26/6/20 - surprise, surprise I still have not heard from Arlo. After making contact today, Im now told Arlo do not offer refunds which is against Fair Trading Laws, which I am pursuing.
DO NOT BUY THESE PRODUCTS!!!
- Related Labels:
-
Before You Buy
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have escalated this issue for you & your escalations number is: 41783080
Support will be reaching out to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi ShayneS,
Many thanks for your effort and appreciate your optimism.
After a full month with no contact from Arlo support it confirms their lack of care and customer service.
-
Arlo Mobile App
554 -
Arlo Pro 2
11 -
Arlo Smart
162 -
Before You Buy
967 -
Features
402 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,113 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,087