Help with Arlo account

[Msisabelle]

My husband and I shared an Arlo account for our home (not positive it’s Arlo 2, may be another model), however he had only given me certain accesses, not full control. He died unexpectedly several months ago. Is there any for me to gain full access of the account *without* having to reset everything? His phone was never recovered so I have no phone, passwords, anything. Please help! 

[jguerdat]

The mods will have to help with this - @JamesC , @ShayneS , @BrookeN 

[BrookeN]

First and foremost I want to extend my condolences for the loss of your husband. I have created a ticket for support to reach out to you. They will be reaching out to you as soon as possible.