4RD38374A 1C78

[gerges_0007]

no mobile app nee d to connection

[StephenB]

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@gerges_0007 wrote:

no mobile app nee d to connection

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Can you say more on what the problem is?

Are you saying you don't have a device that supports the mobile app?

Or maybe that the mobile app isn't working for you?

Something else?

[gerges_0007]

 

[gerges_0007]

 

[StephenB]

Is this a new base?  Or was it purchased used?

Are you seeing it in your router's attached device list?

[gerges_0007]

new

[gerges_0007]

no see it

[StephenB]

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@gerges_0007 wrote:

no see it

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Are you saying you don't see it in the app?  I was asking specifically if you see it in the router's list of attached devices (not the app).

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@gerges_0007 wrote:

new

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That might actually be the problem.  The VMB4000 was launched back in 2016.  In 2018, Arlo split off from Netgear, and their servers were rehosted.  Old inventory from 2016-2018 won't be able to connect to their servers anymore.

I think the best option is to exchange the VMB4000 for a current hub (VMB4540 or VMB5000).