Arlo pro 2

[Ahmedsky20]

It’s been working fine until the network went out for about three hours. Now my library doesn’t show anything except the recordings before the outage. Everyone of the cameras are armed. I restarted the base station and disarm and arm. Nothing is seems to be working. The alert is system is good as well

[JessicaP]

Hey Ahmedsky20,

What happens when you try recording manually? Do you see anything recorded to your library?

[Ahmedsky20]

Thank you Jessica.
Yes. I have videos in the library that was taken manually.

[JessicaP]

For further assistance with recordings not coming through after the outage, please navigate to Settings > Support in the Arlo App for service options available to you.