Grant access can't see devices

[arlouser33]

After software update to version 6.4.6  my wife's iPhone 14 Pro lost the Arlo Pro 2 cameras and the wired doorbell.  My son and I have Samsung Galaxy S24 Pro and they didn't loose the cameras or wired doorbell.  HELP!

[ShayneS]

Do you and your wife, son see the feed tab at the bottom of the app or library?

[arlouser33]

I can (on Samsung Galaxy S24 Pro).  My wife's only sees  Devices, Library, Model, and Settings at the bottom of the screen.  She has an Apple 14 Pro.  The cameras disappeared all together.

Thanks,

JP

[StephenB]

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@arlouser33 wrote:

"Do you and your wife, son see the feed tab at the bottom of the app or library?"

I can ...  My wife's only sees ... Library ...

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That's the problem.

One option is to have your wife use your account credentials on her phone.  Then she will see everthing that you see.

The other option is to migrate her account to "Feed".  She can do that by going into "add devices" and starting to add a Pro 5s camera.  Note she does NOT need to have that camera.  She can't complete that workflow, but it will migrate her account before she gets stuck.