Arlo|Smart Home Security|Wireless HD Security Cameras

Geofencing "latitude or longitude should not be empty while changing geofencing address"

Reply
Discussion stats
  • 5 Replies
  • 2192 Views
  • 0 Likes
  • 2 In Conversation
ct12555
Aspirant
Aspirant

In setting up my Arlo Pro and Pro 2 for geofencing, my address defaults to a nearby town where I do not live. When I go in and manually change the name of the town and save, I get this message, "latitude or longitude should not be empty while changing geofencing address. I have not had this issue with my Q and Q Plus cameras. Any help would be appreciated.

Thank you!

5 REPLIES 5
jguerdat
Guru Guru
Guru

I would use your actual address rather than the town. I just tried this and it worked well.

ct12555
Aspirant
Aspirant

I am getting this message when I enter my actual address.

jguerdat
Guru Guru
Guru

Where are you located? What device and OS? Does your location service properly find your location?

ct12555
Aspirant
Aspirant

I am in Athens, TX, using Safari on iPhone/iPad. Yes my location is shown correctly.

jguerdat
Guru Guru
Guru

Instead of the browser, try the app. Any difference?

Discussion stats
  • 5 Replies
  • 2193 Views
  • 0 Likes
  • 2 In Conversation