Arlo|Smart Home Security|Wireless HD Security Cameras

Geofencing not working with shared devices. Option has been removed?

Reply
Discussion stats
  • 2 Replies
  • 965 Views
  • 0 Likes
  • 2 In Conversation
SecurityService
Star
Star

It has always been possible to use Geofencing with shared devises, but with the new app the option has been removed...! Why?

1 ACCEPTED SOLUTION

Accepted Solutions
StephenB
Guru Guru
Guru

They didn't remove it.  But the primary account does need to re-enable geofencing for the account(s) that have been granted access.  

 

https://kb.arlo.com/000062271/Why-isn-t-the-Geofencing-mode-working

 

If that isn't working for you, then you could follow up here and/or contact support.  https://www.arlo.com/en-us/support/contact.aspx

View solution in original post

2 REPLIES 2
StephenB
Guru Guru
Guru

They didn't remove it.  But the primary account does need to re-enable geofencing for the account(s) that have been granted access.  

 

https://kb.arlo.com/000062271/Why-isn-t-the-Geofencing-mode-working

 

If that isn't working for you, then you could follow up here and/or contact support.  https://www.arlo.com/en-us/support/contact.aspx

SecurityService
Star
Star
Thank you so much for your reply
Discussion stats
  • 2 Replies
  • 966 Views
  • 0 Likes
  • 2 In Conversation