Geofencing Not Working - NO Helpful Customer Support

[J72658]

VMB4000r3

I think it's Arlo Pro 2.

I have had Arlo cameras for several years now. They worked fine, until recently. Upon returning home from a few months away, geofencing is not working. Through the app and website, I've checked many things without success. My app says geofencing is working. The automated rep/bot was not helpful. Found myself in loops. And I must be one of the last people on the planet who didn't know continued Arlo customer service support has a price tag and would be limited. Limited? Really?

Generally speaking, what kind company doesn't support its product and allow people to speak with customer service reps for free? So as of now, I've done what I think I can do and if this doesn't get resolved, I'll be tossing my older cameras and buying from a competitor. This should not take this kind of effort.

If anyone has the address of the CS VP, I'd welcome it. Or, knows the most effective way to formally complain to the government agency with oversight?

Thanks.

[jguerdat]

Have you rebooted the phone and reinstalled the app? Have you checked the location settings in the phone settings for the app? How many devices are involved in GF? If more than one, make sure each user opens the app at least once every 2 weeks.