Friend unable to see any devices

[arlouser60]

This is so frustrating.  I am trying to set this up for my wife.  I gave her permission from my phone .  She downloaded the app, signed in and everything.  Her phone cannot see the devices.  Both apps are same version and I rebooted the base station.  Still no luck.  Our app screen looks different.

Mine shows Dashboard, Feed, emergency, devices, routines - at the bottom

and at the top I see user logo, home, +, and ...

My spouse' shows arlo and emergency sign, Add new device

at the bottom it shows devices, library, mode, settings.

What's wrong with this picture?

[arlouser60]

ok...after forced UI upgrade (I don't know what this is?  Same version of the app should have the same UI).  She can now see the devices.  Thanks but no thanks. 

[ShayneS]

Hi @arlouser60 

Thank you for the update.