Firmware update stuck

[Cal-chrome_8]

I have 3 Arlo Pro 2 cameras plus the base station. I purchased and installed these in early July 2018. Only 3 mths old! One of the cameras has been stuck at "Firmware Update in Progress" for 3 days! Very upset about this and cannot get a hold of Customer Suppprt. Battery for that camera at 81%. How do you fix this? I've seen several complaints about this.! Paid a lot of money for this system and love it but not working now. Need to fix it NOW!

[Jamesgd]

I have been having the same issues. I hope to find a solution soon.

[ShayneS]

Jamesgd,

What is the issue you are experiencing with your device?

[Jamesgd]

The device no longer works. Ever since the update the device will not connect. I have tried different batteries and chargers and I have called support multiple times having them walk me through the process. Sadly it just does not work since the firmware update.  Since I got the device a little over a year before it was no longer under warranty. My other devices have not had these issues. I personally find it ridiculous that I have a very expensive paper weight of a camera now due to a firmware update. Please feel free to email me for fastest response.

[ShayneS]

@Jamesgd

Have you tried removing the camera from the Settings > My devices then re-add it? Does the Camera turn on when you insert the battery? What are the status LED's when inserting the battery?