Arlo|Smart Home Security|Wireless HD Security Cameras

Filed online support case with Support Team but did not hear back for 10 days.

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HappySilverback Follower

Has anyone shared this experience? I filed an online support case and received no responses for 10 days. After that, I called phone support and waited online for 34 minutes. The recording started saying I was the 31st person, then 29th, ..., finally when I thought I was getting somebody, the line got dropped. This is so frustrating.


Is this common experience for others?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JessicaP Arlo Moderator
Arlo Moderator

Hi HappySilverback,


Sorry to hear that you have not heard back from the support team with your case. Let me reach out to you via private message to gather more information from you.