Arlo|Smart Home Security|Wireless HD Security Cameras

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Lalithk7up
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Http failure response for https://ocapi-app.arlo.com/api/startPairingFactor: 0 Unknown Error). Tried many possible options. Even created new account and again same error when submitting trusted phone number/e-mail address.

 

If anyone can find a solution that would be great. Currently cameras are down due to this problem.

 

Regards,

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Lalithk7up
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Aspirant

I also received the same error (Http failure response for https://ocapi-app.arlo.com/api/startPairingFactor: 0 Unknown Error). Tried many possible options. Even created new account and again same error when submitting trusted phone number/e-mail address.

If anyone can find a solution that would be great. Currently cameras are down due to this problem.

jcronin
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I went to my start up applications in task manager and starting to disable one at a time. I keep on getting errors until I found the right one and bingo all went well. I wish I could remember what the start up application was.

Lalithk7up
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Thanks for the information. But this happens in my iPhone not only in PC. That means it has no link with startup app i believe.

 

 

JessicaP
Arlo Employee Retired

Hi Lalithk7up,

 

Have you tried clearing your cache/cookies on your PC and/or trying on incognito mode or on a different browser?

 

And for the Arlo iOS app, does this issue occur when you're on WiFi and/or cellular data?

Lalithk7up
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Hello Jessica,

 
Thank you for the response.
 
I'm using Windows 10 PC and iPhone 12 & iPhone 7.. 
 
Yes I tried following in my PC and my son's PC (Both Windows 10 genuine software)
 
1. Tried in different browsers
2. Clearing cookies
3. tried creating a new Arlo account (This gives the same error when submitting phone number, e-mail address for securing the account.
 
The iPhone tried both 4G and WiFi but same result.
 
Appreciate if you could help us to overcome this problem.
 
Regards,
 
JessicaP
Arlo Employee Retired

Let me reach out to you via private message to gather more information from you.

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