Downloaded Arlo app to iPhone. All is on and connected to WiFi but app cannot find Base Station

[Philthy67]

Have downloaded the app to iPhone but when everything is on and connected to wifi the app says it cannot find the device

[jguerdat]

New install or a used system? If all LEDs are green, the base is already claimed and cameras are connected. If used, the previous owner needs to remove all devices from Settings, My Devices. If new, hold the reset button until the LEDs flash amber and let the base reboot. You should have green power and Internet LEDs with the Camera LED being off or solid amber.