Does not record and cannot connect

[Brokenagain]

I have the 4 pack. 1 arlo can't charge thru the port anymore. The other 2 are ok. 1 arlo which is placed outside of my house is about 30 feet from the base. The app will show notifications for motion but doesn't record anything. When I open the app it will show last motion detected was like 3 days ago. I cannot go to live view it just shows connecting but will never connect. I have to reset the base every other 2 or 3 days to have it reconnect and work for 2 or 3 days. I have resynced the camera multiple times with the same results. I called arlo support and the only thing they tell me to do is reset the base and resync which doesn't help. I'm thinking the camera is working since the notifications show motion. I also went into the camera settings to turn off and on also does nothing. I changed the activity zones and does nothing.

[Dannybear]

How old are the cameras? You may need a subscription if newer than the pro2 series.
Have you tried reseating the camera battery? If the camera is AC powered, try power cycling to see if gets resolved.
Have you tried swapping cameras to see if the fault follows the camera or is it location related?
You may need to change your wifi channel to get away from interference.

[Brokenagain]

The cameras are almost 2 years old. I swapped batteries. I moved my base closer to the cameras. I have it plugged in. I had it drained and full charged with the same issue. It has happened with the other cameras but no so often as this 1. Arlo customer support says it is supposed to be able to connect with no issues at that distance since it has a range of 300 feet. I'm guessing if you have an open field then yes. The 1 camera that doesn't hold a charge anymore was the original camera that was outside where this camera is located and that did have any problems at all

[Dannybear]

The camera that will no longer charge and was outside and didn’t have problems, was it also externally powered originally?
The other cameras that you mentioned have the issue less frequently, are they also externally powered?
I also have a similar issue with externally powered cameras that are constantly monitoring. They appear to need a reset every few days. I use a smart switch to schedule power cycling of the chargers to make them reliable. The charger power cycling forces the camera to reset internally to get the video working again.

[Brokenagain]

All of my cameras are externally hard wired. It felt like after a certain update I would always lose connection to the camera. In regards to the other 2 cameras those I might have to restart once a year. The previous camera did not have an issue with connection at all. I should not have to reset my cameras every 2 or 3 days. Defeats the purpose of trying to have a reliable system. Also I have set activity zones so its only records motion on about 40 % of view

[Dannybear]

I get what you’re saying about the system needing to be reliable, unfortunately Arlo are not getting anywhere fast.

You’re issue seems similar to mine which I have had since early 2019 and that has been on arlo support’s fault list since then.
Months after spending many hours of fault finding with them, I gave up and invested in the smart switching devices.

One clue that was reported to them was that the zoom and continual monitoring along with using activity zones would trigger the fault more frequently.

Maybe check if you have zoom applied to the camera display and reset it back to full size.

Feel free to chase it up with Arlo support if you have the time.

[Brokenagain]

I don't have zoom. I have set activity zones so that I don't get 3000 notifications in a day. I live in a pretty high traffic area causing a million notifications. If something was to happen looking up that specific video would a pain in the butt to find. I have called arlo before and all they can say is reset and resync. Since it connects initially they do t help any further

[Dannybear]

Just to clarify.
The zoom I referred to is in the camera video settings page which you can resize and position the recording view. I.e. pinch and zoom the video display.
If you are able to remove external power to the faulty camera for a few minutes then reapply and the camera begins working again then your getting the same as me.
The benefits of this is that the battery holds up the camera during this power cycling so you don’t lose capture events.
I find that doing the scheduled power cycle daily will keep the camera reliable as the fault takes a few days to develop.

[Brokenagain]

I will try power cycling it. I didn't change any settings for zoom