Devices offline in Arlo App, but not in HomeKit

[Cstanford9]

This may sound strange but my 2 cameras and base station are showing that they are offline in the Arlo App. However, in Apple HomeKit I’m able to pull up the camera feeds. Any idea how to get the cameras back on in the app? 

[JamesC]

Cstanford9,

Are you still experiencing this issue? You may need to physically remove and reapply power to the base station. Does that resolve the issue?

JamesC

[Cstanford9]

Unfortunately this did not fix it

[ShayneS]

Hey @Cstanford9

Can you bring your base station back online and I will try resetting your HomeKit token.

Thanks 

[gerald1969]

Now I have the same problem. 3 green lights, internet is werking. Camera’s werking with HomeKit.  Hoe van I fix this

[mvidal]

I am having this same issue, devices work perfectly on homekit, stream won't load on arlo app.  Sometimes you can see the recording and motion signs signaling activity on camera but video stream won’t work. Using 3 arlo baby monitors. 

[gerald1969]

I dus a complete reset.

that fixed the problem.

[gerald1969]

By the way.

no cloud service at 01-01-2024

with a pro camera om 01-04-2023

stupid, now I look for another but no Arlo.