Defective Solar Panel

[Nichols1960]

I have a defective Solar Panel that you sent me in 2022 as a replacement for another defective panel.  The panel is full of water it is VMA4600.  The case number was 43047524 which is closed now.

[ShayneS]

Hi @Nichols1960 

Thank you for the feedback, I have provided this concern to support and someone should be reaching out to you as soon as possible. 

[DE845]

I've had 2 solar panels fail,  1st one the arlo company replaced, the 2nd one just failed , all this during the year's warranty,  and after 3 hours with support, they are ghosting me.

Never buy this product,  poor customer service,  and they don't stand by their own warranty. 

[ShayneS]

HI @DE845 

Thank you for the feedback. As I investigate this, it looks like we had an issue with chat support. I scheduled for you to receive a callback. Someone will be reaching out as soon as possible. 

[ShayneS]

Hi @DE845 

I was informed my team reached out to you and issued a replacement. Please let me know if you have any other questions.