Daily videos are no longer being kept. When I turn off system, videos are no longer available?

[dautry]

With the last update a couple months ago, my daily videos are no longer being kept. Once I turn off my system when I get home each day, the videos are no longer available. Why?

[StephenB]

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@dautry wrote:
 Once I turn off my system when I get home each day, the videos are no longer available. 

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Are you just disarming it?  Or actually turning it off?

The videos should be available in the app (or with my.arlo.com).  Perhaps contact support on this - https://www.arlo.com/en-us/support/contact.aspx

[dautry]

Disarming

[StephenB]

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@dautry wrote:
Disarming

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Thx for clarifying.  Are you looking for the videos using the primary account,  or are you using one with "granted access"?

I think you'll need to pursue this with support. FWIW, it's not an issue I've seen posted here.

[dautry]

I tried reaching out to the support group yesterday via the Chat feature. Unfortunately the agent never came on to chat with me. Do you have a tech support phone number?