Charging Station does not work even after replacing

[SLSTEPHENS]

We purchased a Charging Station when we bought our Arlo Pro 2 system with 3 cameras and base station. The first charging station stopped working. We returned it to the store where we bought it. They didn’t want to exchange because we didn’t buy an extended warranty. They finally agreed and we got a new one. In the past two months, the new one worked ONCE. It doesn’t work anymore. The store where we bought it won’t exchange it again.

Today I called NETGEAR and spoke to a lady who placed me on hold several times duing the hour long call. She finally asked if they could call me back. I told her that would be ok. She asked when it would be a good time. I told her within the next four hours. (It was 11:00am at the time) I never received a call back. This is the worst customer service! Two of our friends have bought the system beacuse of our recommendation and faith in the company. We won’t recommend them again. Do we now have an expensive paperweight with the charger and an extra battery we can’t use?
Any suggestions as to how I can get someone to remedy the problem?

[brh]

@SLSTEPHENS

Did you speak to someone at one of the phone numbers listed on this page?

https://www.arlo.com/en-us/support/contact.aspx

Arlo is no longer part of Netgear and their customer supports are different now.

Brian

[jguerdat]

I wonder if you have a bad cable or charger. Try using the ones that came with the original system.

[SLSTEPHENS]

Yes. I called the new number. Still didn’t get a return call as promised.

[SLSTEPHENS]

I have tried troubleshooting using numerous combinations of cords, plugs and outlets. It recognizes that a battery is in, but it never charges.

[JessicaP]

Hey @SLSTEPHENS,

Sorry to hear that you did not receive a call back from our support team. I have sent you a PM to gather more information from you and see if I can follow up with our support team about your case.

[SLSTEPHENS]

I sent you a message. Thank you for your assistance.