Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot log into app via iPhone (VMB4000)

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  • 3 Replies
  • ‎2018-09-27 08:27 AM
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Yanakakis
Aspirant
Aspirant
‎2018-09-27 08:27 AM

When I try to log into my cameras, I receive "We're sorry, Arlo is currently unavailable. Please try again later" or "cannot log in due to internet connectivity issues". ..It will work if I turn off my wi-fi. How can this be fixed?

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TomMac
Guru Guru
Guru
‎2018-09-27 08:56 AM

what type of phone and OS ??

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Yanakakis
Aspirant
Aspirant
‎2018-09-27 09:54 AM

iPhone 5 and Windows 10

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JessicaP
Arlo Employee Retired
‎2018-09-28 09:46 AM

Hey @Yanakakis,

 

What iOS version are you running on your iPhone 5? Try to toggle your Wifi off and on to see if that fixes the issue. Otherwise, try restarting your iPhone.

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  • ‎2018-09-27 08:27 AM
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