Cannot log in to the new Arlo app. Says "invalid email address." No issue on Arlo Legacy or online.

[bwinters]

I can't log-in to the new Arlo app.  When I log-in to new Arlo app it says "invalid email address" but it is the only email address on file.  No issues gaining access with Arlo legacy app or online with the email address.  I asked customer service but they were useless.  They told me to reset my password but I can't because it doesn't recognize my email address therefore I can't reset it.  Anyone else have this issue?  Any help is appreciated.

[jguerdat]

Reboot the phone and reinstall the app. ANy better?

[bwinters]

Thanks for your recommendation.  Unfortunately it didn't work.

[JessicaP]

Hi bwinters,

What phone device are you using? Have you tried reinstalling the Arlo app and rebooting your phone device to see if that helps?

[bwinters]

Hello, 

I'm using my Apple iphone 8 plus.  I've tried reinstalling and rebooting and that didn't help.

[2dta]

Issue with invalid email, also with support. No added steps except repeating the same, to reboot, uninstall, reinstall, change passwords, etc... have done all combinations multiple times without success. I suggested the agent put my email in to reproduce the error, not login with my email, just fill in to see the same, and she did not. Most likely an issue with the new app in specific restrictions or limitations on email, but has not been fixed. If change occurs and I can no longer see my cameras, I might as well just return them and go to a different product.

[JessicaP]

Hey bwinters and 2dta,

Are you able to log in through the web client on your comouter?

[bwinters]

Yes, I can log in on my computer.

[2dta]

iPhone X max - No issues in logging in through a browser or legacy app. This is only happening through the new Arlo app for me.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue to see if they can check on your Arlo account. You will find several options for contacting support in the provided link.

[cmhallberg]

I have the same exact issues the new app says invalid email address so you can't do anything, but I can log into the portal on my desktop, that is how I am able to write this message. I can no longer see my cameras either.