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Cannot access microphone remotely

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pjanus
Follower
Follower

Hi i cannot access arlo pro2 micropohone remotely ie from out of home wifi network; i can access microphone only when i am using the same wifi network; kindly please advise as this is pretty serious problem for me thanks!

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

 

Hi @pjanus

 

I was not able to replicate this issue as described. I have a few questions for you

  1. May I ask which App (Android/iOS) as well as App Firmware Version you are experiencing this issue with? **Please make sure you are updated to the latest version of the Arlo app.
  2. Have you tried to reboot the camera by removing > Re-inserting the battery?
janusp
Aspirant
Aspirant

Hi, I use IOS. app ver Arlo ver 3.0 (1988) released 5 Feb 2021.

I have not rebooted the camera

ShayneS
Arlo Moderator
Arlo Moderator

I was not able to replicate this issue with the iOS Arlo app Version 3.0 with an iPhone 12 running iOS Version 14.4

 

Can you make sure you are on v14.4 & reboot your Pro 2 camera with the steps provided above.

Jameson51
Aspirant
Aspirant

Did you have a fix on this issue? Facing same issue but no response from anyone and couldnt find this topic troubleshooting in google.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Jameson51

 

Do you happen to have all the updated App & iOS versions in the previous post as well?

janusp
Aspirant
Aspirant

Hi, works now! Thanks. Seems that update worked.

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