Can't submit a ticket

[jdt_69]

• Arlow's customer service is about as useless as a **bleep**ing two inch **bleep**. I cannot find any way to submit a ticket. You have to **bleep**ing either post in a form.Or chat or phone call and I don't want to do any of them. There should be a way to easily submit a ticket and correspond through email.But no they're piece of **bleep**ing **bleep** system can't do that

[jdt_69]

If I could do it all over again I would not buy an arlow product. In the beginning they were good until they Changed their storage.

Now you have to pay for it and they tell you that you can buy a certain base model that will store it, which is not tbuyer, beware

I would not buy From them again

[jguerdat]

Since the legacy cameras such as the Pro 2 don't require subscriptions, you can't contact official support. You could purchase a monthly single camera sub to allow you to get access and then cancel it when done.

You can also post your problem(s) here and see if we can help.

[BrookeN]

@jdt_69 Can I help you with something?

[ShayneS]

Hi @jdt_69 

You should still be receiving your 7 day cloud storage for the basic plan on your VMB4000 and connected legacy device. You will need a subscription for the VMB4540 devices you currently have connected. You can find more info here; https://kb.arlo.com/000063083/What-Arlo-subscription-plans-and-cloud-recording-options-are-available