Can't reconnect my base station after accidently disconnecting it

[JimJasmin]

I accidently disconnected by Arlo base station and can't get it to reconnect again. I tried all the suggestions of turning it off and on, disconnecting from my wifi box and doing a factor reset, but it won't give me a green light connection to the wifi any more.  Any ideas what else I can try? - Jim

[jguerdat]

What base do you have? Look at the label on the bottom for VMBxxxx. What are all LEDs showing?

To be clear, the base does not connect to your WiFi - it connects via an Ethernet cable. I suspect you're stating WiFi as a substitute name for your router. Make sure the cable is fully and properly inserted into the ports on both the base and router - the little tab should click as you plug it in all the way. If needed, try a different cable.

[jguerdat]

What base do you have? Look at the label on the bottom for VMBxxxx. What are all LEDs showing?

To be clear, the base does not connect to your WiFi - it connects via an Ethernet cable. I suspect you're stating WiFi as a substitute name for your router. Make sure the cable is fully and properly inserted into the ports on both the base and router - the little tab should click as you plug it in all the way. If needed, try a different cable.