Can’t find subscription plan

[Raitis]

Hello! We’ve come across a problem that we can’t find the subscribing plans, we were wondering if you could explain how to subscribe to see past recordings.

[StephenB]

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@Raitis wrote:
Hello! We’ve come across a problem that we can’t find the subscribing plans, 

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What country are you in?

Does Arlo offer subscriptions there?

• https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[Raitis]

We are from Latvia, but we have a new problem, that we have paid for the subscription today but it doesn’t show us the past recordings.

[StephenB]

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@Raitis wrote:

We have paid for the subscription today but it doesn’t show us the past recordings.

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Are you getting new recordings?

Nothing was recorded before you applied the subscription, so there is no way to get recordings from earlier days.

[Raitis]

• I'm not showing the records now. I have paid for the subscription!!!

[StephenB]

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@Raitis wrote:

I'm not showing the records now. I have paid for the subscription!!!

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Can you make a recording when livestreaming the cameras?

Also, can you confirm that you have Pro 2 cameras?  They were sold with 7 days of free cloud storage.

[Raitis]

Yes, we can.

Also we have 4 cameras where we can see past recordings, and 12 where we can’t.

[StephenB]

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@Raitis wrote:

Also we have 4 cameras where we can see past recordings, and 12 where we can’t.

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Ok.  So too many cameras to have the 7-day cloud storage.

Does your subscription plan have a limit on the number of cameras?

[Raitis]

No, I have an unlimited camera plan, it costs 16.99 euros per month. I have paid, but I can't see the recordings.

[StephenB]

Can you make a manual recording from one of the problem cameras while livestreaming?

Have you double-checked that all the cameras are in a subscription plan?

[BrookeN]

@Raitis I do not see that there isa a subscription on the account. Can you please dm me a copy of the receipt with the charges and I can create a ticket for you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

I have reached out to support regarding the subscription not being on the account. Support will be reaching out to you as soon as possible.