Can't Leave Live Video Mode Screen (In Full Screen Mode) After Pressing Microphone Button

[ryde21]

I have Arlo app 2.6.3 on Iphone 5S and Arlo Pro 2 just one week old.

When I press the microphone button it works well with speaking out, but when I want to finish the voice communication it's impossible. No icons show up to do this. The only way is to abort the whole app session and reopen the app.

If not in full screen mode, then it's ok, but that is a really small window.

Seems to be another software bug.

[AncientGeek]

---

@ryde21 wrote:

I have Arlo app 2.6.3 on Iphone 5S and Arlo Pro 2 just one week old.

When I press the microphone button it works well with speaking out, but when I want to finish the voice communication it's impossible. No icons show up to do this. The only way is to abort the whole app session and reopen the app.

If not in full screen mode, then it's ok, but that is a really small window.

Seems to be another software bug.

---

On my iPhone XS, when I go into Live View, full screen mode, press the microphone...it says connecting,. Then I touch the large microphone icon and it changes color while I'm holding the "button", indicating I can talk.  When I stop touching the icon, it goes back to white.  Now to get back to normal icons, I have to press a small X in the upper left corner of my screen.  Then my normal Live View icons reappear and I can press the square stop button in the middle of the image to stop Live View and return to the Devices screen.

[ryde21]

On Iphone 5S there is no 'x' on the full screen mode.  

(before going to full screen mode there is a 'x' to leave the voice communication mode !)

[AncientGeek]

---

@ryde21 wrote:

On Iphone 5S there is no 'x' on the full screen mode.  

(before going to full screen mode there is a 'x' to leave the voice communication mode !)

---

Got it.  Sounds like a screen geometry related issue.  I assume you also can't move the image around on the screen.  Is it fixed in location?  Some of these screen geometry related issues have allow people to scroll in one direction or another to see the missing parts of the screen.   

[ryde21]

That's true. Can't do anything with screen - not zoom, not scroll.

[ShayneS]

What version of IOS are you running?

[ryde21]

I'm using IOS 12.1

[ryde21]

New online case (# 40627933) has been created by support team.

Waiting for solution.

[ryde21 · Accepted solution]

Latest version 2.7.1 solved the problem. Thanks