Arlo|Smart Home Security|Wireless HD Security Cameras
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oldsnake
Aspirant
Aspirant

Hello there,

 

I setup homekit for my arlo pro 2 cameras in the past.  Recently the connection to homekit got some issues, so I removed the cameras from homekit and try to add them again.  However, I got stuck at the Discovering devices screen.  Based on my research in this forum, I'll need a homekit token reset.  Can anyone help me do that?  Thanks very much!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

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9 REPLIES 9
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

oldsnake
Aspirant
Aspirant

Awesome, it works now.  Thanks very much!

PokeMyles
Aspirant
Aspirant
Can I get a reset token too please? I’m having the same issue
PokeMyles
Aspirant
Aspirant
JamesC
Community Manager
Community Manager

Pokemyles,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

MMoreland
Aspirant
Aspirant

Just wondering if I could get a reset token for Homekit as well please.  Having the same issues and seems to be the general solution.

 

Thanks,

 

M.

JamesC
Community Manager
Community Manager

MMoreland,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

PokeMyles
Aspirant
Aspirant
This didn’t help? What do I do now
JamesC
Community Manager
Community Manager

PokeMyles,

 

Could you provide more details about what you're experiencing?

 

JamesC

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